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Terms of service

Lumera™ Terms of Service

Last Updated: 10/1/25

This website (the “Site”) is operated by Lumera (“we”, “us”, “our”). By accessing or purchasing from this Site, you agree to the following Terms of Service (“Terms”). If you do not agree, do not use this Site.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to make a purchase. By placing an order, you confirm that the information you provide is accurate and complete.

2. Product Use Disclaimer

Lumera products are wellness and comfort devices. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before using any wellness product.

3. Pricing & Payment

  • All prices are listed in the currency shown at checkout.

  • We reserve the right to change pricing at any time without notice.

  • By completing checkout, you authorize us and our payment processor to charge your selected payment method for the full order amount including shipping, taxes, and any applicable fees.

  • Fraudulent or unauthorized transactions will be investigated and reported.

4. Order Acceptance

We reserve the right to accept or decline any order.
Your order is considered accepted once we provide a shipping confirmation email with tracking details.

We are not responsible for:

  • Incorrect shipping information provided at checkout.

  • Lost or stolen packages marked as delivered by the carrier.

  • Duties, taxes, or customs fees for international orders.

5. Returns, Refunds & Cancellations

All returns and refunds are governed by our Return & Warranty Policy, available on the Site.

Key summary:

  • Defective items are eligible for repair/replacement subject to inspection.

  • Non-defective returns require a valid RMA, must be unused and returned within the return window, and are subject to restocking fees.

  • Shipping fees are non-refundable.

  • Cancellations can only be processed before an order has been fulfilled. Once shipped, it must follow the standard return process.

6. Chargebacks & Payment Disputes

By placing an order, you agree to:

  • Contact us first to resolve any product or delivery issues before filing a chargeback.

  • Understand that initiating a chargeback for a valid order without first contacting us may be considered fraudulent activity, and we reserve the right to pursue recovery and report misuse to payment networks and fraud databases.

7. Intellectual Property

All content on this Site (product images, logos, text, graphics, product names, etc.) is owned by Lumera and protected by intellectual property laws. You may not copy, reproduce, or use our content without prior written consent.

8. Limited Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.

  • Our liability will not exceed the purchase price of the product that gave rise to the claim.

You use Lumera products at your own discretion and risk.

9. Indemnification

You agree to indemnify and hold Lumera harmless from any claims, losses, liabilities, or expenses arising from your misuse of our products or breach of these Terms.

10. Changes to Terms

We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of those changes.


SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS


We are offering a mobile messaging program (the "Program"), which you
agree to use and participate in subject to these Mobile Messaging
Terms and Conditions and Privacy Policy (the "Agreement"). By opting
in to or participating in any of our Programs, you accept and agree to
these terms and conditions, including, without limitation, your
agreement to resolve any disputes with us through binding,
individual-only arbitration, as detailed in the "Dispute Resolution"
section below. This Agreement is limited to the program and is not
intended to modify other Terms and Conditions or Privacy Policy that
may govern the relationship between you and Us in other contexts.


The Program allows users to receive SMS/MMS mobile messages by
affirmatively opting into the program, such as through online or
application-based enrollment forms. Regardless of the opt-in method
you utilized to join the Program, you agree that this Agreement
applies to your participation in the program. By participating in the
program, you agree to receive automated or prerecorded marketing
mobile messages at the phone number associated with your opt-in, and
you understand that consent is not required to make any purchase from
Us. While you consent to receive messages sent using an autodialer,
the foregoing shall not be interpreted to suggest or imply that any or
all of our mobile messages are sent using an automatic telephone
dialing system ("ATDS" or "autodialer").


If you do not wish to continue participating in the Program or no
longer agree to this Agreement, you agree to reply STOP to any mobile
text message from Us in order to opt out of the program. You may
receive an additional mobile message confirming your decision to
opt-out. You understand and agree that the foregoing options are the
only reasonable methods of opting out. You understand and agree that
attempting to opt out by texting other words or verbally requesting
one of our team members to remove you from our list is not accounted
for as a reasonable means of opting out.


You acknowledge that the message frequency is various and that consent
is not a condition to purchase. The program involves recurring mobile
messages, and additional mobile messages may be sent periodically
based on your interaction with us.


You must have a wireless device of your own, be capable of two-way